City Plumbing & Drain Service
Review Summary
- Positive: Fast response times, effective drain unclogging (sewer and other drains), professional and courteous technicians, fair pricing, 30-day warranty.
- Negative: Inconsistent service quality, some technicians are incompetent, potential for damage during repairs (broken shutoff valves), overcharging for unresolved issues, questionable business practices (charging for broken items, lack of accountability), cash/Zelle only for after-hours work.
- Other: Technician quality may vary, possibly due to a task rabbit type of hiring.

Reviews
View All on Google4.2
(37 reviews)
Colin Grubb
Had a clogged main line and water was trickling up through a sewer cap in the basement. They came out in about an hour and fixed it, good turnaround and much appreciated Just FYI they only take cash or Zelle for after hours work
Edward Ovalles
December 18, 2024
My sewer line was clogged and Al came to the rescue. Quick service. Highly recommend for sewer clogs
Jigar Shah
I called them to fix shower leak. Technician Edd or eddy came and said cartridge replacement and $400. He replaced the cartridge but still it’s leaking. He said it will stop as I replace the cartridge. I said it’s still leaking then what’s the point of replacing new cartridge. He spend around 2 hours but couldn’t solve the problem. Shower handle is rotating 360 degrees and water leak. I said if you don’t know then leave it. He said ok pay me $65 service charge. I said you haven’t done the job and left the all parts open and asking for service fees? He took the money and left. Next day I received text messages from company about review. Me and my wife was laughing, really they want this kind of service review for fees $65 without doing anything? I think it’s luck if technician is expert you will get job done or els they will try and it doesn’t work get service fees $65 and leave. I don’t recommend the company.
Anuj Sathe
October 14, 2022
Not recommended. The technician broke the shutoff valve while fixing our bathroom sink. We had called about a small leak. The tech came to assess and said we needed a whole new faucet. We agreed and he installed a new one. While doing it, he broke the shutoff valve. He did not try to fix it; after charging us $450 for a new faucet, he simply just left. When we called the company again for support on replacement valve, they said they would need to charge for the replacement. Charge us for something their own technician broke. Great business model, old as time. Make something worse, and then charge customer to fix. I **think** the team leans on a task rabbit type of hiring. So luck of the draw on the technician. This is a guess, as when we first called the company to complain they said "we don't have record of sending anyone." We had to send a picture of the receipt from the tech as proof. Even after this, they did not take any responsibility for the poor work of the tech they sent.
Deyar Abdallah
They get the job done. I have never had an issue with them. They are very hard working. I highly strongly recommend them!
Melinda Welch
Very prompt service. Clogged drain successfully addressed within 20 minutes of arrival. Appreciate the 30-day warranty should the issue recur. Great to have this issue resolved.
Barbara Williams
This company is the most professional I've ever seen. They were on time and worked in a timely manner. Not only did they get the work done but they went above and beyond to make sure I was happy with the results.
Eileen Luland
Had an appointment between 11:30 and 12 noon. Tech arrived at 11:29 a.m. He was so professional and courteous. Spent about 25 minutes with his 60 foot snake cleaning the drain right out to the sewer drain. Excellent service, drain unclogged and everything is working perfect right now. Highly recommend them, prices MORE THAN FAIR, saved a bundle with them and their expertise. Thank you, will call again if ever necessary but doubtful I will need them because they did it right the first time !